DSC-T20 Cyber-shot Camera Vibration

Pictured left: DSC-T20, DSC-H3 right.

Pictured left: DSC-T20, DSC-H3 right.

Sony has discovered that some DSC-T20 Cyber-shot cameras sold in the United States may experience an issue with abnormal internal vibration and an inability to properly focus and take pictures. For cameras affected by this issue, Sony will provide free repair until July 17, 2011. In certain units, the lens cannot adjust properly due to a mechanical failure in the lens mechanism. When the automatic features of the camera attempt to adjust the lens, the camera body vibrates, preventing it from properly focusing or taking pictures.

Notes:

  • The symptom only occurs while the camera is powered on.
  • The vibration is similar to that of a mobile phone set to silent mode.

Affected Cameras

This issue affects some of the following DSC-T20 cameras sold in the United States:

  • Pink or Silver cameras with serial numbers between 500001 and 525350.

Note: Not all cameras within the serial number range are affected.

The model name and serial number are located on the label on the bottom of the camera.

How to Resolve the Issue

IMPORTANT: The camera mode settings may be initialized during the service process and all recorded data erased. Please make a backup of your camera’s internal memory data before sending it to the Sony Service Center.

During the free repair period, Sony will provide customers in the United States a prepaid shipping label so that you may send your affected DSC-T20 camera to the Sony Service Center for free repair.

Notes:

  • Please verify that your camera is a DSC-T20 with serial number between 500001 and 525350. The model name and serial number are located on the label on the bottom of the camera.
  • Verify that your DSC-T20 camera is experiencing the vibration issue and an inability to focus and/or take pictures.
  • Sony will provide free repair only for DSC-T20 cameras within the affected serial number range that are experiencing the issues described above. All other cameras are subject to normal limited warranty terms.

If your DSC-T20 camera is in the affected serial number range, and is experiencing the issues described above, please click here to order a prepaid shipping label.

If you have questions or require assistance, please call Sony customer support center at 800-784-6726.

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17
Jul 2008
POSTED BY Christopher MacManus
POSTED IN

Cameras/Camcorders, Hardware

DISCUSSION 229 Comments
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  • ken

    I also have the same problem with my T500. Unfortunately, I sent a complaint to Sony and they said that there were no known issue about this problem. It was just shocking to find out that there were a lot of this kind of complaint for various models on the internet but Sony doesn’t seems to care. I will never buy Sony camera again.

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  • tango

    I have the same exact problem with the t70.

  • ineedhelp.

    my camera also exprience that vibration for a month when i shot at those things it becomes blur and it cannot focus well, afterwards may cam cannot be turn on, i was wondering if i can let my cam fix in the sony center or any   repair shop, can that cam be repair?  

  • Ramesh maheshwari

    my friend bought sony cybershot in usa for me in india, and it started vibrating since jan 2011. i m unable to take pictures n very much disappointed. can sony help me in get repairing in india.

    Ramesh Maheshwari Bhopal 09302306652 

  • Terrible Camera!

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    I am absolutely disgusted with Sony. I
    purchased the T300 model 2 years ago and have been experiencing the same
    vibrating problem. When I took it to the Sony store all the employees gathered
    around and were amused and fascinated by it. Then they called the service
    centre to tell me it’s going to cost $162 to repair it. This is ludicrous. I’m
    22 and will NEVER buy another Sony product again if they don’t fix this
    manufacturing defect at their own expense.

  • SHEDAISY12003

    I HAVE A SONY CYBERSHOT DSC T300 IT VIBRATES WHEN TURNING ON AND DURING USE. IT JUST STARTED WHEN I TURNED ON AND NOW HAS PROGRESS TO WHILE TRYING TO USE. ANY SUGGESTIONS????? i’M SO TIRED OF SONY!!!!!!

  • Hcko

    I have a T100 and it just started with the vibration problem after about 3 years of use. I had a Canon camera before and after several years of use, the screen turned blank one day. After contacting Canon, they offered to replace it with a new camera because they determined it was a defective component. Since then, I have bought a digital SLR camera and am planning to get a Canon G12 to replace this Sony product.

  • Rexraptor

    The
    vibration is apparently caused by humidity. A temporary measure is to take the
    battery and memory card out and use a hair blow dryer on it for a couple of
    minutes. Make sure not to apply too much heat.

    • Harry mcfarlane

      Their are so many of us who is haveing trouble with the sony camera, why dont we send them to one address (say mine if you like ) or someone who is prepared to pack all the cameras up and send them back to sony with our names and addresses, lets face it they are useless as they are and maybe if we send enough of them back to sony we might get a result now whoever decides to take this task on should email back to the owner of the camera when he get it just to keep a record of the cameras what do you thin guys .

  • Dropdeadgorgeous

    Same here. My Sony T20 brought in UAE but made in Japan starts vibrating. It sucks….I went to Vatican to have a holy visit then it started vibrating the whole time I’m in Rome… urg!!! I went home w/out any pictures from Rome because of the vibration! I was a huge fan of Sony products. But not now. They don’t take our complaints and patience in waiting seriously.

  • Omcar_vaidya

    Hi, I have Sony Cybershot Camera of model DSC – T 20. But, I have purchased it from U.A.E. I live in India. I also experience same problem as mentioned above like vibration during only camera is switched ON. Its serial number is 2311323. I purchased it on 22/05/2007.
    Tell me solution to overcome.

  • http://twitter.com/cheesystar cheesystar

    my T300 too. this camera made me lose trust in sony…. i won’t spend so much money to repair this lousy camera. they should give us free repair.

  • Hamzabintauqeer

    Hi i have a sony T-20 camera (made in Japan) and also
    encountering the same problem of vibrating screen and poor focus &
    quality.

  • Genius_guy_del

    my T-300 vibrates i can not take picture,now .i have brought it from india. i will contact sony auth service center. let see what they say.

  • megasolve

    Same with my T-70
    Its worth the risk to fix it yourself because the minimum cost sony is telling me is $141 just to look at it plus shipping (otherwise I’d just throw it off a cliff in frustration…)
    take your time and use the right tools:
    its the vibration canceling unit, i had the same problem.
    if you have good hads you can fix it.(at your own risk)
    1) disasamble the camera, you will see black plastic box inside, this is he lens unit.
    2) on the botom you see 2 scrwes, they are holding the CCD remove them and the ccd unit will come from the lens assembly
    3) the next is the stabilizer unit it is the problematic one. it is located on the left side of the lens asebly and is held by 2 screws.
    you can test it by puling out the cable connected to it (the conector is just under the lens) and verifign that the problem is solved. ( you can leave it this way it will shoot fine just without the anti shake)
    4) to fix it take it out ,remove the plastic cover, you see the lens on a plastic mount it should be glued to the magnet under it. the problem is that the glue fals apart.
    remove one of the pins on wich it slides, and take the lens and the magnet out.
    5) reglue the magnet and reasemble the camera.
    6) power up and test, for me that solved the problem

    if you need more help you can mail me at adisarit(et)yahoo(dot)com this is spam mail so be prepared to wait a few days for reply. i have a document with pictures explaining it

  • Joe

    Hi i have a sony T-20 camera (made in Japan) and also encountering the same problem of vibrating screen.
    Sony should repair it freely, otherwise I may force to start a online campaign agaist Sony cameras. Pls contact me – clskuwait(at)gmail(.)com

  • Ovais

    Ovais,

    I brought my DSCt70 camera in Australia in 2007, now i have the same issue as other my friends have, it start vibrating on power up and not able take any pics….please suggest some way to get out this problem.

  • Nikhilsingh

    i…am…facing…the…same…problem…with…my…camera…(dsc-t-70)….and…i…have…purchased…it…in….india

  • Ilma Qureshi

    God I’m going mad! This stupid issue has stopped me from taking pictures of the heaven that i”m visiting right now! What on earth am I supposed to do??? I have a sony T-300 btw

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