by any chance can i get email id of mr anil sethi head of sony india or the postal address of head office in delhi

by any chance can i get email id of mr anil sethi head of sony india or the postal address of head office in delhi

anil.sethi@sonyericsson.com

by any chance can i get email id of mr anil sethi head of sony india or the postal address of head office in delhi

by any chance can i get email id of mr anil sethi head of sony india or the postal address of head office in delhi

Is sony closing its business after selling its scrap like W 302?

How can a company like sony manufacture such a poor quality handset. Poor picture quality, poor sound quality. New handset not even worth INR 500/- is sold for INR 7200/- You should withdraw them and refund the customers their money

Nokia is and will be the leader and sony is supposed to be no 2. With handsets like this it will not even find the last place.

I will never buy sony products in my life now. Shame. A co. with such a big image has landed in such a position by manufacturing cheap china made handsets. Better sell off the co.

I have bought sony erricson W302 mobile phone for approx Rs. 7200/- from Vijay sales, Borivli (W) in April 2009. In the first month the battery was dead. We went to customer care. They admitted the same and replace the battery. In the second month new problem arised. The phone network goes off again and again and the screen goes down. When approached to Vijay sales, the sales executive said they are not responsible and added that it is the company's responsibility. I will refer the matter to consumer court for this.

No regards,

Mr anil look into the matter

hi. i'm saurabh tandon from pune.i bought a w580i cell phone and have been harassed by the sony ericsson service centre people thrice in the last one year.
the is a serious request to mr.sethi to look into the matter and help me out or i would be left with no other choice but to approach the consumer forum and drag a reputed company like sony ericsson to court.
my cell phone number is 9765811032…….please get in touch with me as soons as posssible
thank you.

From: amit nagarkoti <amit_nagarkoti19@yahoo.co.in>
Subject: SONY ERICSSON

To
The Manager
Sony Ericsson
Head Office

Subject:- Request for cellphone replacement.

Sir,
This mail is in regards to inform to you that iAMIT NAGARKOTI, hsr recently bought Sony Ericsson Model K790i i.e hardly seven months old. I am facing many problems while using it , inspite of giving the phone for repair to Sony Ericsson service center in Noida sec-18 for 2 months approx.

Some of the issues are as follows :
1. cellphone was given to service for software upgrading however when i collected it ,I saw they formatted my cell and created one more problem i.e call is being automatically picked up.
2.Again i submitted my cellphone for the issue of call automatically being picked, they renewed my old job sheet.
They said they will send the cell to there head office in Mathura road for change of motherboard and asked me to collect after 15 days .However i got it back after 1 month.
3. But the irony now is that the problem of automatic call getting picked up is still there with many other issues like phone getting hanged up, voice not coming clearly,Keypad not working , joystick not working. i.e the cell not working at all.
4.Now ,they have again taken the cell saying that they are going to send it to chennai head office for the change of motherboard .
Due to all these issues, i am facing many problems in my job too.
And moreover they do not pick there phones when called and if picked they keep on transfering it here and there. We visit them they dont respond properly. On asking the status they just rudely say phone has not come yet that's it. The name of your employee are SHWETA and MR. SHREE in sector -18 service center noida, who are looking into this issue from starting.
I dont think this phone would work properly now, looking at the situation . I have only used it for 2 months ,rest its with your service center only.
Kindly look into the matter and do needful.
I would request to kindly replace my phone as soon as possible. Looking forward for immediate response.

Thanking You

Your's Sincerely
AMIT NAGARKOTI
( Mob:- 09873145141)

Congrats Mr.Anil sethi……………..

Dear Sir / Madam,

I have bought K530i on 15th Aug 2008. Since April 2009 I am facing problems including hanging, 3-4 times a day, when I call someone or receive call from someone, can not hear voice from other end or If I able to hear other person is not able to hear from my end . I gave it to service center 5-7 times from 29th July 2009 till 04th Sep after consulting sony ericsson service centre and call centre executives. I have contacted the Service centre and Customer care on a daily basis but they have been giving me wrong information’s and misleading me by saying that the phone is ready and I should come and pick it up from the service centre. Whenever I get collected my handset and check it, problems persist.
If you&nbs cant repair the part, pls dont tell lies……

Mobile has stayed with service center for almost 7 weeks on & off. STill problem persist. Last time, I gave mobile to service center in 1st week of Sep (4th Sep.) after getting delivery on 3rd sep from service centre because problem was still same and from that time my handset it still with the service centre, Faridabad.

Warratny was to expire on 15th August. Service center guys told me 10-15 times in last 2 months that there is problem with SIM card. I have changed SIM card 3-4 times of same and diff tele-com service provider. STill problem is there. Now service center guys says he wont provide service as handset warranty has expired. Problem is that warranty expired when mobile was with service center. And, after receiving mobile from service center, problem still exist. And with this my phone is now in damage condition it got scratches on screen and other parts of body and service centre guys asking for charges for changing the cosmetic/body. It is only a 2 months old when it got defective and I have gone through mental agony because of your customer care executives cooking up false stories…

I am not going to be satisfied with this phone anymore….pls replace this phone and get me a new one or give me my money back..i will go and purchase phone from some other manufacturer…never again from sony…

Awaiting positive response. I have spent Rs.8,200 on this handset and this horrible product & service experience I irritating after spending Rs.8,200.

This is really irritating. If I don’t get satisfactory service, I will soon go to consumer court.

I will not recommend sony to anyone..not just that,..i will tell all my friends..never to recommend sony ericsson to anyone…

Best regards,
Dinesh Sharma
9310645981/9990105427

Dear Sir / Madam,

I have bought K530i on 15th Aug 2008. Since April 2009 I am facing problems including hanging, 3-4 times a day, when I call someone or receive call from someone, can not hear voice from other end or If I able to hear other person is not able to hear from my end . I gave it to service center 5-7 times from 29th July 2009 till 04th Sep after consulting sony ericsson service centre and call centre executives. I have contacted the Service centre and Customer care on a daily basis but they have been giving me wrong information’s and misleading me by saying that the phone is ready and I should come and pick it up from the service centre. Whenever I get collected my handset and check it, problems persist.
If you&nbs cant repair the part, pls dont tell lies……

Mobile has stayed with service center for almost 7 weeks on & off. STill problem persist. Last time, I gave mobile to service center in 1st week of Sep (4th Sep.) after getting delivery on 3rd sep from service centre because problem was still same and from that time my handset it still with the service centre, Faridabad.

Warratny was to expire on 15th August. Service center guys told me 10-15 times in last 2 months that there is problem with SIM card. I have changed SIM card 3-4 times of same and diff tele-com service provider. STill problem is there. Now service center guys says he wont provide service as handset warranty has expired. Problem is that warranty expired when mobile was with service center. And, after receiving mobile from service center, problem still exist. And with this my phone is now in damage condition it got scratches on screen and other parts of body and service centre guys asking for charges for changing the cosmetic/body. It is only a 2 months old when it got defective and I have gone through mental agony because of your customer care executives cooking up false stories…

I am not going to be satisfied with this phone anymore….pls replace this phone and get me a new one or give me my money back..i will go and purchase phone from some other manufacturer…never again from sony…

Awaiting positive response. I have spent Rs.8,200 on this handset and this horrible product & service experience I irritating after spending Rs.8,200.

This is really irritating. If I don’t get satisfactory service, I will soon go to consumer court.

I will not recommend sony to anyone..not just that,..i will tell all my friends..never to recommend sony ericsson to anyone…

Best regards,
Dinesh Sharma
9310645981/9990105427

To,
The Chief Executive,
Sony Erecssion Ltd.,
New Delhi

Dear Sir,

I would like to inform you that a Sony ericssion hand setModel W205 S.No. 354896030051331 was deposited at your Janakpuri, New Delhi Centre on 27.10.2009.

Then a work order slip No. SE 309 RJK 13224 was issued and assurance for delivery with in week time.
On confirmation from your service centre I was reached to your centre from Faridabad (Haryana) to Janakpuri, New Delhi on 03.11.2009 for taking my phone. But they ask that your moble is under repairing and another one week or 10 days time to be expected.This type of answer showing that the company is not interested to provide the proper service to the customer.

So you are therefore requested to kindly arrange to given the delivery of my above said Moble set
in good working condition. I hope an early action will be taken from your side.

Thanking you,
Yours faithfully,

Gourav Bhutani
832, Jawahar Colony,
NIT Faridabad-121005(Haryana)
M-9899725332

Dear Shri Anil Sethi ( Hope some one from sony ericsson reads this) , i bought G700 hand set from Meet Enterprise , a sony centre at Parimal Garden Ahmedabad. Within two days of operation touch screen stopped working. When phone was taken to service centre the spares were not available , and even after waiting for one month I have not received any feed back , to my surprise I came to know from other sony centre that this model is out of circulation still it was sold without informing customer. All sony web sites do not give any contact number or person but rest garbage.Kindly contact me at 9426416038 .

Mahendra

I have this really a rather great phone,a value for money product..P990i. It's abt 3 years old and I am really fond of ALL ABOUT IT. But unfortunately I have been running from pillar to post for it's outer body(case,shell etc. etc) but with no results. Can u pl. help me get one in Mumbai? I will be ever Greatful! I am based in Mumbai.

Rgds,
Tushar

I bought Xperia X10 on 22 May 2010. On 24 July 2010 , I realised that the phone which was taking a long time to charge earlier too, had stopped charging completely. I took the phone to Sony Ericsson service centre at Andheri West. I was told that the phone had a manufacturing defect and since I took the phone after 2 months of purchasing, one of the part will be replaced. They said that if I had come within 7 days of purchase, I would have got a replacement phone.

When I did not agree to changing parts of the brand new phone, I was sent to Vikhroli centre which is their main service centre.

At the Vikhroli office, after a long wait, I could finally meet Ms Ambika who was absolutely not approachable and was not ready to listen to the issue. No direction to any senior person was given.They took my phone for repairs on Saturday committing that they will call me on Saturday evening or latest Monday to let me know how long will it take to 'change the motherboard'. If it requires complete motherboard to be replaced, how much will it cost the company to replace the phone !

I have a few simple principles when it comes to personal as well as official relationships. I usually expect the same from others.
1) I do not make commitments without an intention to fulfil them. Once a commitment is made I try to ensure that it is fulfilled.
2) In an exceptional situation, if I am not able to fulfil a commitment, I communicate with the other person the reason for the same and ensure that I provide an alternative solution.
Apparently it is unreasonable to expect this from your service centre. I am yet to know when will I get my phone repaired.

I don't want to use the same Xperia instrument in any case ! Please refund my cost back or I need a new instrument in good working condition. I want this issue settled amicably. The time,energy and stress that I have putin for this issue has already crossed the cost of the Xperia.

The message that I have got from SonyEricsson on the absolute disownership of their malfunctioned instrument and the take it or leave it approach has indeed been a very bad experience. Not what we expect from a brand of such a repute !

I have a feeling today that discontinuing with the IPhone or Nokia was a mistake. I am now on a vodafone plan with unlimited data plan and no phone to support the same!

I am not holding my breath or looking at my Blackberry/Phone to see if I have got a revert from your team However I would appreciate a revert from you by end of the day if it is possible.

Regards

Hema Thakkar
99307 63132

Ref. service of U100 (SE31003411504)

We are a little unhappy with the policy of sony erisson service
I am listing the history to elaborate on the problem

We have deposit our hand set model W705 in varanasi service center dt.29/5/2010 with blue trough not working problem &. received U100 new hand set against W705.

But after 10 little day es we found new problem in this handset.

Vol. key and upper key paid not working & deposited the new hand set again in service center

After trying to get through to the service center we finally took the help of Mr. Avinash(Incharge of service center) He give me a stand by hand set .& told me some part is required which is not available in HO.
I am afraid this is not acceptable and it would seem that they are desperate for business and this is one way of harassing the customer
You know we are using Sony ericsson for a number of years. tell you that we are very fair. We too are in customer service and we value our customers. This is a harassment and not acceptable. Very unprofessional way to behave.

Please address this issue because it does not bode well for the SONY ERICSSON reputation to have a service center which is so unscrupulous. This is the 7th Sony Ericsson's phone we have bought in the last 4 years and until now we have had no complaints. People always buy hand set after considering the after sales service The service center here leaves a lot to be desired and we are very unhappy with sony erisson .

We can not take back this hand set and also request to all of you please replaced our hand set with other highir model like X10 mini witch is not very costly with U100 because last two month we go in service center mnimum 10 times and expance of Rs 2000/.
This is the limit of wait.
Please solved my issue in next 2 working dayes othervise i am ready to go for consumer court .

We look forward to your reply.

Thanks

Neelmani
NTPC
Sonbhadra

Hi,
This is Johnson from Chennai crying with your sonyericsson C510 Mobile, You know I bought this mobile on Jun 27 2009 and it was pleasant and lovely to use the slick and stylish C510 but that was only for few months, I was having a problem with my handset about not being charged properly and I need to hold the adaptor connector into the handset for some time in order to power it up since there was some fault on the board so I gave the handset for service on 25 Nov 2009 ( Work order # SE309AGR17611) and got the board replaced within a few days and days passed and within a year I had the same problem with my C510 and again I gave the handset for service on 19 Jun 2010 ( Work order # SE310AGR21369)…What a surprise another board was replaced in my handset for the same problem….
I called their customer service right next day when I got my mobile back from service and reported the problem as the warranty of my handset got expired and they said they can’t help in any ways…what I asked is to extend the warranty for the handset as I got the board replaced within a year. But they said No…No…No… At max they can provide me a 15 Days service warranty and if the same problem reports again they can do something…No wonders the same problem occurred again after 20days…But what to do I BOUGHT A SONYERICSSION..Now Iam using a Nokia N73 which I bought 2Yrs ago with No problems till now….And this is to let you know people we are using a Samsung S3310 which I bought the same day with my useless sonyericssion and till now there is no problems and we have other nokia handsets at home which is 3 to 4 years old with no problems…
From this time I will never ever buy a sonyericssion product for me or my family and friends…For Sure…Thanks for providing such a good customer service and giving me a Great worthless product call SONYERICSSION C510…………….Bye….

—Johnson

im very dissapoint from sony erricson cell phones….im fed up from them…i dnt know what to do now….i have w580i from last seven months bt it always give me alot of problems…nd still it is in sony erricson service center at kamla nagar…and they said it will take atleast 2 weeks….so u tell me whaat will i do in these 2 weeks….in last seven months…my cell was gone 6 time in diffrent diffrent service centers….plzzz do something im really fed up from my cellphone…with regards
thank you
ajeet
9999832790

I am very surprised and upset with the services of Sony Ericsson in India, I never had this kind of experience with any muti-national company earlier. It will take few days for this letter to reach you and I sure my problem would have not resolved. You may use this feed back in a positive way or put this in dustbin below your desk.
I submitted my handset T-715 (under warranty) to your service centre in Munirka, New Delhi, India and they gave me the receiving of the same on a visiting card stating that their computer is not working. I got the set back but the problem was not solved and submitted the set again on 14-9-10 and I got a hand made receipt from them. This receipt does not carry any Workorder No. or Date or my phone ID No., I called them and made them aware of legal consequences if they did not give me a refernce No. and they they furnished me the Work order No. as SE310HRE10209.
I checked the status from the workshop after 2 days and got a time of 10-15 days for the repair of the same. I called your call centre and as per their records the set was submitted yesterday. Call centre need 4-5 days to get the status from the service centre whereas I already have the status. and After 4-5 days they are going to give me a new status of time required (as per your call centre). Is this the working of Sony Company ??, I don;t thik so because I am using lot of Sony products and the service has been always fantastic.
As per the attitude of the staff of Sony Ericsson call centre in India, specially Mr. Jitender the team leader, whom I soke to is not willing to help the customer and just trying to buy time. I am very disappointed and surprised at the working of Service Centre and the related staff by Sony Ericsson company in India.
In case you have the authority of sorting the things out, kindly look into the matter and get my mobile functunal.
I have writter an E-mail to Delhi office through their website but did not get any reply till date. I have even sent a letter to Sweden and awaiting reply or action. From : Pradeep Khanna 9811040054

Dear Sir/Madam,
I had Purchased A Sony Ericcson E10iHandset Form THE MOBILE STORE last month 16th Nov’ 10.
The Handset is Faulty. The Battery of the Handset gets Drained very Fast. If completely Charged in the Morning the Battery is over within7 to 8 Hrs.
I went to the Sony Ericcson Authorised Service center, with my complaint.
The Repaired Handset was also Faulty,
Like this I gave 3 times to service center, still i am getting same problem.

I have got Harrased with this issue.
I want the replacement for my handset with a different Model, as i no longer have trust on that Model.

Kindly Reply as soon as possible.

In case any further details are required, plz contact me :
Name:Govinda
Tel no:8374187606.

To,
The Chief Executive,
Sony Erecssion Ltd.,
New Delhi

Dear Sir, Dear Sir/Madam
Daily I am sending follow-up mails for my handset but I am not getting any feedback, also whenever I am calling on Helpline either line is automatically disconnected otherwise when by luck when line connected the Your Customer Executive says that Server is down please call after some time, Today again I have called on Helpline number luckily I got feedback from Miss Dolly about My work order no is SE311CS110455 , and she told me that my handset will take More time as spares are not available but I have already informed you that I don’t want any more repair because you have already done lot of
R & D on My hand set then why you are again trying for repair,I have already told you that I want complete replacement or Refund
With this Mail
I am giving Kind Notice to Sony Ericssion that be serious Otherwise I will make this issue very hot I want my Handset or Refund on or Before 12/02/2011 otherwise I will do following
1)I will inform to Press Reporter about sony Ericssions services
2)I will Make Police complaint on sony Ericssions
3)I will force sony Ericssions in Consumer court

I want reply Immediately(Todays Ref No-89470965)

With Best Regards,

Santosh D.Kalase
E-Mail:-skalase-gpi@modi.com
Mobile:9930809085

Dear Madame/Sir,
I would like to take this opportunity to introduce our Company,( MABNA SAZEH HOOSHMAND (MSH ) is actively performing the importation and installation of Electronic Security Systems ( Intrusion, Fire Alarm System, Camera Security System ,Access Control System) in Iran- Tehran.

For more information, welcome to log on our web-site: http://www.mabnasazeh.com .
As, we are in an immediate need of SONY DH140 for one of our important project, You are kindly requested to provide us with price of SONY DH140 (QTY 5 ) URGENTLY .

Hoping, we can cooperate and do business with yr esteem company via our Head Office in Dubai.
If you have any question, welcome to contact us .
Looking forward hearing from you TODAY.
Please, help me , where can i find the sony head office in china or in malaysia for buying SONY DH140 ?
With Best Regards
Foreign Trade Manager.

MABNAYE SAZEH HOOSHMAND.
TALAR SEPIDEH
No:208, 3rd floor,
KHAJEH ABDOLLAH ANSARI St , cross of SHARIATI Ave.
Postal code:166 163 34 58
Tehran, Iran
[Tel] +98 21 2286 6441-2
[Fax] +98 21 2286 4667
[E-Mail]: commercial@mabnasazeh.com
[URL] : http://www.mabnasazeh.com

Dear friends (sony ericsson customers)

Please read this…THE WORST SERVICE CENTER IN THE WORLD

This Neeli Dilip Kumar from visakhapatnam…..who
purchased a sony ericsson U5i handset last year nov 4th, a day before
DIWALI…i got a problem with this handset on jan 30-2010and submitted in
the nearby sony service center (BRIGHT SOLUTIONS) on jan 31st-2011…You
just imagine yourself what kind of service center u r maintaining in
INDIA , that i have’nt got my mobile till now which is almost 2 months
over….within two months three mother boards are placed IMEI
:359387033227594, 359387032330472, and 012585001596903 ..these three
mother boards are scrap boards which you people are replacing in the
mobiles and giving back to customers…hatsoff for your deception..and
the maintenance of your service center..

i came to know that i have done a great mistake in buying
a sony ericsson mobile with poor servicing center, i dont want to
waste my time anymore…the way your representatives speaking with us
, clearly states that whatever the customer executive says is the
great deception VEDA for the customers..the ridiculous answers given
by your executives represents how well u people have trained them to
cheat the customers…asking us to wait for 15 days more , 2 days more
again 2 days more blah blah blah..DONT try to MISMERIZE THE
CUTOMERS…NEVER THINK CUSTOMERS ARE FOOLS TO LISTEN TO YOU PEOPLE

My point to this mail is Please send my mobile back, i
don’t need any servicing to be provided, LET me place that mobile in
front of the media and show to the public how well the mobile is and
the servicing provided with the proofs..I lost the trust on your
company and cant get a assurance that my mobile works well in
future…and i lost my respect in front of my brother as i have gifted
this mobile to him…which my family members are making fun of me
because of this damn mobile….

MY work order number :SE311BS111194 dated on march 2
SE311BS110986 dated on feb 19
SE311BS110571 dated on jan 31

dont ever treat customers as a terrorists in avoiding our calls
through your gatekeepers(customer service) who wont forward my request
nor the call to you…i have lodged the complaint in NRI blog, where
they need to know how things are working out in INDIA, as i am one of
the NRI victim bcoz of damn sony ericsson…..

SEND MY MOBILE BACK

Best regards

Neeli Dilip Kumar (C.R.O)
R.G.C.C.
Research Genetic Cancer Centre
115 M.Alexandrou str.
53070 Filotas-Florina
Greece
Phone centre: +30-24630-42264
Fax: +30-24630-42265

I M SO SORRY TO SAY BUT MY SONY HAZEL HAD A PROBLEM OF INACTIVE SIM AND NEHRUPLACE SERVICE CENTER HAS TRIED TO REPAIR IT THEY SAID THAT WE HAVE CHANGED MOTHER BOARD OF UR PHONE AND IT WON’T HAPPEN AGAIN AND THEY TOOK MORE THEN A MONTH BUT STILL THAT PHONE IS NOT WORKING I ASKED THEM TO EXCHANGE MY PHONE COZ THIS IS A MANUFACTURING FAULT BUT THEY DIDN’T DO IT AND I HAVE EVERY SLIP OF EVERY THING SINCE I BOUGHT THIS PHONE AND NOW NEHRUPLACE OFFICE HAS CHANGED NO ONE KNOW WHERE THEY ARE AND NO ONE IS PICKING UP THE NUMBER WHICH IS GIVEN ON THE SERVICE SLIP SO I THING I HAVE TO GO TO THE CONSUMER COURT WITH ALL THE BILLS AND DETAILS …….
BUT IF U COULD HELP ME ABOUT IT THEN WOULD LOVE TO STAY OUT OF IT …..
I PAID 13999/- FOR THIS PHONE I CAN’T LEAVE IT LIKE THAT …..
MY NAME IS KARAMVEER SINGH VIRK 
NUMBER IS +919718164844 AND +919818119571 AND E-MAIL ID IS loveevirk@gmail.com

Dear Anil,
 
Please find the scan copy and the workorder number as you know you have stopped supporting this phone when first time I have send this phone to your service center it was returned from the e-star by saying that we have stoped supporting this phone at that time my workorder number was se31279410200. When I asked what I will do of this set if you are not getting the part of it now I asked them why you have not buy back this phone from the market if you have stopeed supporting it they have no answer for it however they have told me that they will not replace this set when I asked Mr. Abhinav that can he mail me this that you will not replace this set he has promised to mail me this however I am still waiting for his email. I would request you to look into this matter and make my set replaced I would be very greatful to you.
 
Regards,
 Manoj Bhagat 
Mob :- 9211007008