Sony Will Replace Certain NWZ-W202 Models Due To Moisture Issues
Sony makes every effort to ensure that our products not only meet their own strict quality standards, but also support a positive customer experience. A limited number of NWZ-W202 headphone-style Walkman players may experience performance issues following exposure to sweat or other liquids. Sony Insider originally wrote about this W202 sweat issue a week ago after reading numerous comments around the Internet of users complaining about units malfunctioning during workouts.
Sony takes all customer feedback seriously, and have implemented additional safeguards to promote sweat and moisture resistance. They are confident that these measures will ensure that all NWZ-W202 Walkman players support increased customer satisfaction and meet their high quality standards.
Most customers who have purchased an NWZ-W202 Walkman player are unlikely to experience problems. We have determined that this only occurs in a limited number of NWZ-W202 players within a certain serial number range. If you have an NWZ-W202 Walkman player, and feel your player has been affected, please see Sony’s eSupport site where you can enter in your 7 digit serial number and see if your affected by this issue. Sony will replace, free of charge, Walkman players for customers who have players within the potentially affected serial number range.
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Looks like my second already exchanged Walkman W202 is affected. For some reason the 888 number they provide to call for an exchange does not work and keeps giving me a busy signal……..
Looks like they pulled the support article with the number to call – are the replacements in the US dead now?
Stay tuned…the info about the exchange process will be updated on the Support site soon.
Check that Support website shortly as the info will be available soon.
It was there when this article was published – I put in my serial and qualified for replacement and waited till next morning. When I went back, the article was not there anymore. Link is still down.
this link “please see Sony’s eSupport site” doesn't function.
I Bought one of these model and it doesn't function at all after just one running session at the gym.
How can I replace it? It was a gift from my brother resident in United Kingdom.
Thanks
well – it is june 30th – where is the info?
not here:
http://esupport.sony.com/perl/news-item.pl?temp…
should i just send back via warranty or will they just send another one that will fail??
Does anyone know how I can get the MP3 Player replaced? Mine broke after just 1 month. It was a present and I have no receipt. When I went into our local Sony shop the staff said they did not even know about the problem. The cusomter service help line I was given does not work either. Any ideas what I could do? Has anyone gotten a replacement & does it work? Thanks for your reply in advance.
Does anyone know how I can get the MP3 Player replaced? Mine broke after just 1 month. It was a present and I have no receipt. When I went into our local Sony shop the staff said they did not even know about the problem. The cusomter service help line I was given does not work either. Any ideas what I could do? Has anyone gotten a replacement & does it work? Thanks for your reply in advance.
this piece of mine is playing low sound on the left side than the right side.hope some one helps me i bought it 2 weeks earlier.
this piece of mine plays the sound lower than the other ear piece.i bought it 2 weeks earlier.hope some one can help me.please.it was not seated or dropped.it was playing well i kept it on my table and after one hour this comes.please help.
this piece of mine is playing low sound on the left side than the right side.hope some one helps me i bought it 2 weeks earlier.
this piece of mine plays the sound lower than the other ear piece.i bought it 2 weeks earlier.hope some one can help me.please.it was not seated or dropped.it was playing well i kept it on my table and after one hour this comes.please help.
it is not switching on.when i set it for charging it show full charging but when i turn it on it shows red light and 3 time tone is heared thn it become off…..please help me
Even i also had a same problem after format a player its working good. Format your player and put songs again. thats it.
Notes:
* Formatting is only available when the player does not playback.
* If the OPR lamp lights red due to low remaining battery power, the player cannot be formatted.
* All data stored on the player will be erased.
* The Content Transfer software included with the player will also be deleted. If necessary,
download Content Transfer from the customer support web site.
1. Unite the left and right parts to turn off the player.
2. Separate the left and right parts.
3. Press and hold the jog dial for about 15 seconds until the status lamp blinks quickly.
Release the jog dial. The OPR lamp lights red.
4. Rotate the jog dial within 30 seconds after the OPR lamp lights red.
The status lamp turns off. The OPR lamp lights alternately green and red each time you rotate the jog dial.
5. Press the jog dial while the OPR lamp lights green.
The OPR lamp blinks green quickly and formatting is executed. When the OPR lamp turns off, formatting is complete. If you press the jog dial while the OPR lamp lights red, or if 30 seconds have passed, formatting will be canceled.
have a nice song for ever…!!!!!!!!!!!!!!!!!!!!!!!!
I NEED HELP, ITS ONLY BEEN ONE WEEK I BOUGHT NWZ-202 SONY WALKMAN SERIAL NUMBER 5458864.
AND IN 7 DAYS JOGGING/THE PERFORMENCE HAS GONE 60% DOWN {NO BASS} VERY POOR PERFORMENCE.
PLEASE HELP ME.
vijayaryan75@yahoo.com