Followup To Sony NWZ-W202 Wearable Walkman Sweat/Moisture Issue Replacement Service

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I still receive e-mails from people from time to time about the sweat and moisture issues that caused many NWZ-W202 wearable Walkman music players to malfunction. We originally had a post up (1, 2, 3) that had called Sony out on the matter, to which they responded very quickly by issuing a replacement service to those that were affected. The page disappeared about a week later and we never heard what happened. I just looked again today and it looks like Sony has restored the eSupport article with new information about the NWZ-W202 moisture issue, which they will fix until 2011. Very nice, Sony! I must note though that no serial number ranges are given, so I truly think that this was a problem on a bigger scale than Sony initially realized.

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Here is the refreshed alert about the Sony NWZ-W202 wearable Walkman:

It has come to our attention that a limited number of NWZ-W202 headphone-style Walkman players may experience performance issues following exposure to sweat due to sports or outdoor use. We take all customer feedback seriously. While the device is not designed to be splash proof or water resistant, we have implemented additional safeguards to reduce the effect of sweat on the players. We have determined that this only occurs in a limited number of NWZ-W202 players.

Affected models: NWZ-W202BLK (black) and NWZ-W202PNK (pink) Headphone-style Walkman Players.

We have determined that this issue only occurs in a limited number of NWZ-W202 players within a certain serial number range. Until June 30, 2011, if the service center confirms that the unit is experiencing symptoms related to this issue, Sony will replace, free of charge, the affected Walkman player within the applicable serial number range. If you have any questions or require assistance, please call Sony Support at 888-868-7393.

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21
Aug 2009
POSTED BY Christopher MacManus
POSTED IN

Audio, Hardware

DISCUSSION 15 Comments
  • yaseen

    1. I cant find the page where i can enter my serial number and see if it falls in the range of replacement ones.
    2. I purchased the walkman in london and i live in uae, can i get a replacement here?
    kindly advice me.

  • gherkin

    It is 't restricted to Black and Pink, I've got a white one now (I'm on my third) and thats now doesn't work

  • gherkin

    It is 't restricted to Black and Pink, I've got a white one now (I'm on my third) and thats now doesn't work

  • mykorea

    I was so happy when i bought it about 2 weeks before & just after doing some days jogging while wearing it obviously, it stopped working as many of other people have experienced the same problem , time to replace it & its really sad that sony did not able to maintain its quality ,its not easy to always go ,replace,argue what the hell

  • Rich

    Harumph, just got one for Christmas and it played out the box and I managed to connect it to the laptop but now it wont be seen by the PC and looks like it isn't taking a charge. Has it got sweaty in the box!!??

  • noraengelhard

    Hallo -ich habe ein Schweißproblem!
    NWZ-W202 SerienNr.5053420 – rosa gekauft vor Weihnachten – ein Geschenk – ohne Rechnung – aber ich weis, dass der Player von Media Markt ist.
    Gruß N.Engelhard

  • sudhirke

    I bought this player, and it stopped working after few gym sessions…

    When i connect it to my laptop, it shows that it is charging and i am able to transfer files into the player, but it wont play the music, niether it turns on…

    Its like i bought a 2 GB pen drive in $55 :( how sad….

    I feel pity on my decision to buy this player, this definately looks attractive but its not worty, rather i should have bought apple ipod :(

    let me

  • pierromartorrescabaas

    disculpen…este producto lo adquiri en una tienda departamental desde julio del 2009 y asta hace poco exactamente, hace como 2 semanas,mis audifonos ya no prenden y no los he dañado o que se me han hayan caido,solo simplemente dejaropn de sonar,ni siquiera prenden mis audifonos WALKMAN W color negro

  • brutusph

    Hello, mine's also a white one. Once you turn it on, it keeps playing, as in, non-stop until the battery drains. Has anyone got an update on this?

  • scornzz

    My son bought me the purple one for Christmas. it worked fine up until last week when it started going crazy at the gym. So, I would believe that it is a larger scale than just the black or pink ones.

    • Kevin houston

      I have the purple nwz w202 ser 5552647 it to wont charge Ive never worn it in the rain only out jogging this summer and Jamaica last year hardly used the dam thing. last thing I buy from sony

  • scornzz

    My son bought me the purple one for Christmas. it worked fine up until last week when it started going crazy at the gym. So, I would believe that it is a larger scale than just the black or pink ones.

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  • Thimotius9

    I got got from a friend, when it broken i try to check it to the sony center they said it cannot be fixed due to corrotion, but the only water involve is my own sweat, comeee on they said sweat resistant but it broken because of it please rosolve this problem. i already email twice but only one respond how to fix this problem in Indonesia ??

  • MWardle

    Mine has just failed.  Shame the date has passed.

    Was the serial no: 5685537 in the range for replacement?