Sony has identified a limited number of 46″ BRAVIA LCD televisions (KDL-46XBR4, KDL-46XBR5) which may develop picture anomalies on the screen related to the LCD Panel. As part of Sony’s commitment to quality, under the terms of the limited warranty included with the product, Sony will replace the LCD Panel in any affected model experiencing picture anomalies due to LCD Panel failure through October 31, 2012. Please note that except as set forth in this announcement, the terms of the Sony limited warranty for these products continue to apply.
In addition, customers who paid out-of-pocket to repair the LCD Panel on one of the affected models prior to the date of this announcement may be eligible to be reimbursed by mail for parts and labor expenses. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by June 30, 2010. See claim form for complete terms and conditions.
Sony uses a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.