TX5: There was a display of three TX5s in the front of the store (showing a fourth submerged in water), none of them had batteries. A few feet from them was another display a cameras (not TX5) which had batteries but were alarmed if you tried to pick them up and use them. I accidentally set off the alarm, and as I'd been in the store 15 minutes without being helped (one employee was helping customers, at least three others were either on a personal phone call or talking to each other) I assumed this might get me help faster. The alarm went off almost five minutes when someone came over and offered to turn it off. I asked if there was a camera that both had batters and was not alarmed, he told me to speak to someone back at the camera desk. There, the one employee who was working had a line of customers behind the Asian couple he was helping, the only TX5s were in the case in front of the couple.

3DTV: The picture is amazing, the glasses are uncomfortable, there is not a single sign in that disheveled store indicating how much it costs or how to buy it. I would have asked an employee, but nobody was nearby and willing to help. Two couples in front of me with questions also gave up and left.

I specifically made this trip because of an abismal experience I had yesterday with Sony customer support regarding Netflix on my Bravia KDL40-W5100. I wanted to see if the TX5 impressed me enough to replace my existing Cybershot, and whether a Sony 3D TV was worth adding to three other Sony TVs I currently own. Since I was not able to see/use the camera, and I'm not certain which TV I even looked at (again: absolutely no signage), I think my Sony brand loyalty has come to an end.

The Sony Style shopping experience leaves much to be desired.

TX5: There was a display of three TX5s in the front of the store (showing a fourth submerged in water), none of them had batteries. A few feet from them was another display a cameras (not TX5) which had batteries but were alarmed if you tried to pick them up and use them. I accidentally set off the alarm, and as I'd been in the store 15 minutes without being helped (one employee was helping customers, at least three others were either on a personal phone call or talking to each other) I assumed this might get me help faster. The alarm went off almost five minutes when someone came over and offered to turn it off. I asked if there was a camera that both had batters and was not alarmed, he told me to speak to someone back at the camera desk. There, the one employee who was working had a line of customers behind the Asian couple he was helping, the only TX5s were in the case in front of the couple.

3DTV: The picture is amazing, the glasses are uncomfortable, there is not a single sign in that disheveled store indicating how much it costs or how to buy it. I would have asked an employee, but nobody was nearby and willing to help. Two couples in front of me with questions also gave up and left.

I specifically made this trip because of an abismal experience I had yesterday with Sony customer support regarding Netflix on my Bravia KDL40-W5100. I wanted to see if the TX5 impressed me enough to replace my existing Cybershot, and whether a Sony 3D TV was worth adding to three other Sony TVs I currently own. Since I was not able to see/use the camera, and I'm not certain which TV I even looked at (again: absolutely no signage), I think my Sony brand loyalty has come to an end.

The Sony Style shopping experience leaves much to be desired.