Users Reporting Cracks Appearing On Certain XPERIA X1 Hardware

scheur3

A forum topic on xda-developers.com has exploded with responses in regards to cracks showing up on certain Silver XPERIA X1 cell phones. The affected range of phones, with most made in Europe, seem to be somewhere around 08W44-08W46 production week (found on your phone’s information sticker), with consumers reporting cracks near the stylus compartment and some near the battery compartment. Read more comments at EngadgetMobile, or XDA-Developers.

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28
Dec 2008
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Hardware, Mobile

DISCUSSION 23 Comments
  • Pingback: Sony Ericsson XPERIA X1 case cracks appearing - SlashGear

  • carlos perez

    phones are not balls, i have a xperia x1a

  • carlos perez

    phones are not balls, i have a xperia x1a

  • Mayur

    Hi there…
    I bought the sliver X1i on 12th Dec 2008 & now it has got a crack near the battery corner. Same as photo. What should i do? Whom should i complain. Will Sony guys listen to my plight?? This phone is so expensive but the quality is cheap.. Thats really bad.. Sony .. please change the handsets with cracks…

  • Mayur

    Hi there…
    I bought the sliver X1i on 12th Dec 2008 & now it has got a crack near the battery corner. Same as photo. What should i do? Whom should i complain. Will Sony guys listen to my plight?? This phone is so expensive but the quality is cheap.. Thats really bad.. Sony .. please change the handsets with cracks…

  • neils

    it is true. some cracks are found on my experia also. sony should call back all these phones.

  • neils

    it is true. some cracks are found on my experia also. sony should call back all these phones.

  • asdfghjkl

    this shud be a production problem,that’s why only a few phones are affected.most probably sony will give you a new phone,coz its THEIR problem.

  • asdfghjkl

    this shud be a production problem,that’s why only a few phones are affected.most probably sony will give you a new phone,coz its THEIR problem.

  • Pingback: Xperia X1 showing cracks | Sony Ericsson Xperia X1

  • Manish

    This just happened to my X1 the cracks in the pictures on your website had appeared on my phone in the exact same place and my phone is from the same batch as the numbers listed here.. 08W44.. Coincidence? I think not, so I contact Sony and they tell me to send it to their repair centre where three weeks after receiving the phone and fobbing me off with apologies about waiting for parts I get a letter and an invoice for £40.54 for “Cosmetic Damage”!!! and telling me that the engineer has deemed the phone is “out of warranty” because its cosmetic damage..

    I actually paid the full £500 for my handset off line and SIM free during the first weeks of its release in the UK back in September 2008 as at that time Orange were not offering me that phone on my talk plan so having paid so much money I looked after that handset like a baby and had even purchased a hard case for it which had been on the phone since day one..

    After calling SE and asking for a reason why I’m having to pay for something that isn’t my fault they seamed to be talking from a script saying the same thing over and over that they stand by the engineers findings and would not foot the bill for “Cosmetic Repairs”

    I told them that I have had many SE handsets in the past and that I would no longer be a SE customer going forward and they just repeated the same thing again… I even phoned back a day later and spoke to another SE person who told me the exact same thing…

    How can SE, a company with their resources, treat their loyal customers like me who are willing to spend obscene amounts of money on their products so badly…?

  • Manish

    This just happened to my X1 the cracks in the pictures on your website had appeared on my phone in the exact same place and my phone is from the same batch as the numbers listed here.. 08W44.. Coincidence? I think not, so I contact Sony and they tell me to send it to their repair centre where three weeks after receiving the phone and fobbing me off with apologies about waiting for parts I get a letter and an invoice for £40.54 for “Cosmetic Damage”!!! and telling me that the engineer has deemed the phone is “out of warranty” because its cosmetic damage..

    I actually paid the full £500 for my handset off line and SIM free during the first weeks of its release in the UK back in September 2008 as at that time Orange were not offering me that phone on my talk plan so having paid so much money I looked after that handset like a baby and had even purchased a hard case for it which had been on the phone since day one..

    After calling SE and asking for a reason why I’m having to pay for something that isn’t my fault they seamed to be talking from a script saying the same thing over and over that they stand by the engineers findings and would not foot the bill for “Cosmetic Repairs”

    I told them that I have had many SE handsets in the past and that I would no longer be a SE customer going forward and they just repeated the same thing again… I even phoned back a day later and spoke to another SE person who told me the exact same thing…

    How can SE, a company with their resources, treat their loyal customers like me who are willing to spend obscene amounts of money on their products so badly…?

  • MrLeche

    Damn I had my crack for almost 3 months now and SE hasn’t repaired it. I’m freakin’ out.

  • MrLeche

    Damn I had my crack for almost 3 months now and SE hasn’t repaired it. I’m freakin’ out.

  • x1planner

    o shit. I'm planning to buy an X1…

  • Scott

    shiiit man i know, me too,
    this is like my dream phone, its the only phone iv ever found that has EVERYTHING i want on it,
    but with these problems… i guess its probably not worth the insane price.

  • WildeJohn

    Wait for X2? :)

  • ravi india

    i have bought the x1 silver phone just a week ago on 20 th nov 2009 and it get cracked in just 2nd day of usege. it is cracked at volume controle side. here all have the same problem with x1. it is still craking whatever the production batch. my phone is of 09w35 batch. i think it is due to low quality plastic use. which do not tollrate the heat genereted by processor . plastic expand on heating so the cracked. it may be case designing fault. because lots of x1 user have similar crack at similar positon.
    the main point where xi cracke is
    1. near the volume controle
    2. inside battry compartment
    3. near the stylus.
    do not take easy it is the quality issue of sony erricsson. go to the seller or service center and demand new with further assurense or try to get your purchaging price. because if u get new one then that will also crack at the same place and u cant do anything except seeing the crak. afterall one year is in run and sonyericsson do nothinf for it.. in my word phone is the best on performense but worst in hardware quality..
    with regards
    ravi india
    sun_25online@yahoo.co.in

  • ravi india

    i have bought the x1 silver phone just a week ago on 20 th nov 2009 and it get cracked in just 2nd day of usege. it is cracked at volume controle side. here all have the same problem with x1. it is still craking whatever the production batch. my phone is of 09w35 batch. i think it is due to low quality plastic use. which do not tollrate the heat genereted by processor . plastic expand on heating so the cracked. it may be case designing fault. because lots of x1 user have similar crack at similar positon.
    the main point where xi cracke is
    1. near the volume controle
    2. inside battry compartment
    3. near the stylus.
    do not take easy it is the quality issue of sony erricsson. go to the seller or service center and demand new with further assurense or try to get your purchaging price. because if u get new one then that will also crack at the same place and u cant do anything except seeing the crak. afterall one year is in run and sonyericsson do nothinf for it.. in my word phone is the best on performense but worst in hardware quality..
    with regards
    ravi india
    sun_25online@yahoo.co.in

  • Slipping dumbass…

    Guess the problem doesn't occur much any more, I had my X1 in my pants pocket and slipped on evil Swedish ice, hit the ground really bad and actually slided away for a bit… my pants look like hell all shredded in a jagged rectangular-ish shape (you guessed it, that damn expensive almost brand new phone was what I landed on! I'm a fat bastard too!) the phone just lost a fragment of paint in the corner and when I pulled it out I almost had a panic attack before my trembling finger hit the button but it worked just fine. That is one tough damn phone.

  • WTF

    I had an X1 for 2 weeks in 2008 before it showed extensive cracking. This was as a result of me beating it to death against my car's gearstick after the bluetooth randomly turned itself off again while I was on a call on my car's handsfree kit.

    Not to mention the GPRS connection randomly refusing to work, the 7-hour battery life, the GPS also refusing to work when it felt like it, random total hanging of the OS, dreadful audio quality in calls, terrible camera quality compared to my SE K800i, poor GSM signal reception, and having to reboot several times a day to fix these problems. SonyEricsson inspected the phone (twice) and said it was “within spec”.

    It doesn't surprise me to hear of this new problem, because the X1 is by far the worst phone of the 12 I've owned so far. My current phone? My trusty 5 year-old SE K800i which is the best phone I've ever had and will not be replaced until it actually stops working, and then only with another K800i.

  • WTF

    I had an X1 for 2 weeks in 2008 before it showed extensive cracking. This was as a result of me beating it to death against my car's gearstick after the bluetooth randomly turned itself off again while I was on a call on my car's handsfree kit.

    Not to mention the GPRS connection randomly refusing to work, the 7-hour battery life, the GPS also refusing to work when it felt like it, random total hanging of the OS, dreadful audio quality in calls, terrible camera quality compared to my SE K800i, poor GSM signal reception, and having to reboot several times a day to fix these problems. SonyEricsson inspected the phone (twice) and said it was “within spec”.

    It doesn't surprise me to hear of this new problem, because the X1 is by far the worst phone of the 12 I've owned so far. My current phone? My trusty 5 year-old SE K800i which is the best phone I've ever had and will not be replaced until it actually stops working, and then only with another K800i.

  • Sony Ericsson X1 Owner

    Obviously those are not so high end X1s, because of the way they are coloured and physical appearance